Overview
The Banquet Server will assist the Banquet Manager and Banquet Captains in serving the guests during banquet functions to ensure a positive guest experience.
Responsibilities
- Ability to read and understand Banquet Event Orders.
- Ability to carry at least 8 entrees per tray.
- Provide fine dining level food and beverage service to guests for all events consistent with JCC standards of service.
- Initiate and maintain friendly and professional contact with guests ensuring that all needs are anticipated and met.
- Setup and maintain both food and beverage stations in various locations throughout the building consistent with JCC standards of service.
- Maintain and inventory for both food and beverage stations.
- Maintain all event areas and front of house staging areas in a tidy and organized manner.
- Participate in both setup and cleanup of food and beverage service items.
- Ability to work independently during slower times.
- Perform safe work by helping to provide a safe and clean work environment. Maintains knowledge of the menu and any special items being offered.
- Prepare event venue spaces by preparing roll ups, laying out tablecloths, place settings and more.
- Daily services performed by Servers can include serving event attendees from beverage stations, coffee carts, concession stands, grab-and-go carts, buffets, and plated meals.
- Provides quick, attentive, friendly, and professional service to banquet guests and can communicate clearly with all customers.
- Ensure that food items are served at proper temperature and immediately upon availability from the kitchen.
- Ensures neat presentation of all ordered items, with no spill-over.
- Pre-buses tables and full buses tables when necessary, during peak periods and after completion of service.
- Maintains availability to work during many peak periods.
- Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc.).
- Maintains high responsiveness to customer desires and requests.
- Maintains a professional and clean appearance.
- Communicates with bartenders, supervisors, and kitchen staff to improve communication and coordination so that patrons may be impressed by their dining experience.
- Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered.
Requirements
Knowledge, Skills & Abilities
- Have a high level of social contact. Ability to work closely with staff and deal often with patrons.
- Ability to work a flexible schedule, including nights, weekends and select holidays.
- Must be detail oriented to ensure that work is accurate and complete.
- Ability to mutli-task.
- Ability to handle and move objects.
- Must have a customer-focused, positive and professional attitude.
- Ability to read with oral and written communications skills in the English language.
- Knowledge of basic arithmetic (addition, subtraction, multiplication, and division).
- Must be able to stand for extended periods of time.
- Ability to bend, stretch, twist, or reach out with the body, arms and/or legs.
- Must be able to lift, push, pull or carry heavy objects up to 30 lbs. and 15 lbs. often.
- Must be punctual with consistent attendance.
- Must be able to respond to simple complaints or inquiries from customers, members of the business community, and/or regulatory agencies.
Qualifications
- High School diploma or equivalent GED strongly preferred. Equivalent experience may be substituted.
- Minimum of one (1) year of work experience at events, banquets or restaurants preferred.
- Must be at least eighteen years of age to serve alcoholic drinks.