Overview
The Banquet Captain coordinates and oversees the entire banquet function to ensure proper execution and ensure guest satisfaction.
Responsibilities
- Reviews assigned banquet staff functions, banquet menus prior to the scheduled event.
- Conducts pre-banquet meetings with staff to: ensure appearance and hygiene standards are being met; assign stations and partners; and review banquet event orders.
- Communicates with the Executive Chef / Kitchen Manager or event coordinator to ensure that all details have been planned for and met. Ensures that changes and further instructions are made in a timely manner.
- Ensures that appropriate quantities of chine, glassware, silverware, linens, and other items are available for upcoming events. Secure requisitions for those items not available in inventory.
- Check room set-up prior to event and meets with Executive Chef/FOH Manager to confirm quantities of food items and timing of food leaving the kitchen.
- Ensures proper handling of all equipment (i.e. china, glassware, silverware, linen, and props) and their proper storage after use.
- Conducts random audits during functions to evaluate food and service. Ensures that: food is served at appropriate temperature; food is placed properly on the table; sufficient food is available; and up sell opportunities are met.
- Regularly review banquet schedule for changes, calendar of events, and special events.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
- Ability to read and understand Banquet Event Orders.
- Ability to carry at least 8 entrees per tray.
- Provide fine dining level food and beverage service to guests for all events consistent with JCC standards of service.
- Initiate and maintain friendly and professional contact with guests ensuring that all needs are anticipated and met.
- Setup and maintain both food and beverage stations in various locations throughout the building consistent with JCC standards of service.
- Maintain and inventory for both food and beverage stations.
- Maintain all event areas and front of house staging areas in a tidy and organized manner.
- Participate in both setup and cleanup of food and beverage service items.
- Ability to work independently during slower times.
- Perform safe work by helping to provide a safe and clean work environment. Maintains knowledge of the menu and any special items being offered.
- Prepare event venue spaces by preparing roll ups, laying out tablecloths, place settings and more.
- Daily services performed by Servers can include serving event attendees from beverage stations, coffee carts, concession stands, grab-and-go carts, buffets, and plated meals.
- Provides quick, attentive, friendly, and professional service to banquet guests and can communicate clearly with all customers.
- Ensure that food items are served at proper temperature and immediately upon availability from the kitchen.
- Ensures neat presentation of all ordered items, with no spill-over.
- Pre-buses tables and full buses tables when necessary, during peak periods and after completion of service.
- Maintains availability to work during many peak periods.
- Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc.).
- Maintains high responsiveness to customer desires and requests.
- Maintains a professional and clean appearance.
- Communicates with bartenders, supervisors, and kitchen staff to improve communication and coordination so that patrons may be impressed by their dining experience.
- Builds and maintains knowledge regarding bar offerings so that patron questions may be accurately answered.
Qualifications
- High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and speak English may be required to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Must meet state age requirements for handling alcoholic beverages.